In today’s world, communication is easy — maybe too easy.
We send quick messages, forward updates, and think we’ve “kept in touch.” But in business, not all communication carries the same weight.
There’s an old saying that captures this truth beautifully:
“Texting shows one effort, calling shows two, and meeting shows three.”
It’s a simple hierarchy that reveals something profound about relationships — the more effort you invest in communication, the deeper the trust you build.
Texting is convenient. It’s fast, non-intrusive, and efficient. But it’s also the lowest-effort form of communication.
A message often means:
“I care enough to respond, but not enough to stop what I’m doing.”
In real estate, agents rely heavily on WhatsApp. It’s perfect for updates — price changes, viewing schedules, or client notes. But it doesn’t build relationships. A message delivers information, not emotion.
When communication becomes purely transactional, trust doesn’t grow — and without trust, even the best listings go cold.
A call takes more intention. When you pick up the phone, you offer your time and voice — the two most human elements of communication.
In business, a phone call signals priority. It says, “You’re important enough for me to stop and focus on you.”
Whether it’s an agent calling a prospect, a leader checking on their team, or a boss speaking to a client, a voice builds rapport that text never can. Tone conveys sincerity. Pauses show care. And conversations create clarity faster than a hundred messages.
That’s why top performers still rely on calls — because deals follow trust, and trust follows tone.
Face-to-face is where real relationships form. When you take time to meet someone, you demonstrate genuine commitment.
You’ve invested effort — time, travel, and focus — and that act alone creates value. In-person meetings allow people to feel seen, understood, and respected.
That’s why every major negotiation, partnership, or reconciliation eventually happens in person. In real estate, meeting a client or co-broker builds the emotional bridge that keeps a deal alive even when the numbers get tough.
People don’t just buy property — they buy confidence. And confidence transfers person to person, not screen to screen.
For leaders, agents, and business owners alike, this hierarchy holds a timeless truth: connection comes from presence, not convenience.
A message keeps people informed.
A call makes them feel valued.
A meeting makes them feel supported.
Efficiency can keep your business running. But sincerity is what keeps your relationships alive.
If you want to build lasting partnerships — with clients, co-brokers, or your own team — show up more.
Because the more effort you put into connection, the stronger your results will be.
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